Refund Policy
Returns Window
We accept returns within 7 days of delivery, provided the product is unopened and in its original condition. For hygiene and safety reasons, we are unable to accept returns of opened or used products.
How to Return
- Email hello@vgainpure.com with your order number and reason for return
- We will provide a return address and instructions
- Package the item securely in its original packaging
- Post the item to us — we recommend using a tracked service
- Once received and inspected, your refund will be processed within 5–7 business days
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error with your order.