Privacy Policy

Last updated: June 2026

Who We Are

vGain Pure operates the website vgainpure.com. This privacy policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase. Our contact email is hello@vgainpure.com.

What Data We Collect

When you place an order or create an account, we collect your name, email address, billing and shipping address, and payment details (processed securely by Stripe — we do not store card details). We also collect data about your browsing behaviour via cookies.

How We Use Your Data

  • To process and fulfil your order
  • To send order confirmation and shipping updates
  • To respond to your enquiries
  • To send marketing communications (only where you have consented)
  • To improve our website and customer experience

Legal Basis for Processing

We process your personal data on the following grounds under UK GDPR: performance of a contract (to fulfil your order); legitimate interests (to improve our services and prevent fraud); and consent (for marketing communications, which you may withdraw at any time).

How Long We Keep Your Data

We retain order records for 4 years to comply with HMRC VAT requirements. Account data for inactive accounts is deleted after 24 months. You may request deletion of your data at any time, subject to our legal retention obligations.

Who We Share Your Data With

We share your data only where necessary: with Stripe for payment processing, with our delivery partners to fulfil your order, and with our email service provider for transactional communications. We do not sell your data to third parties.

Your Rights (UK GDPR)

You have the right to access, correct, or delete your personal data, to object to processing, to restrict processing, and to data portability. To exercise any of these rights, contact us at hello@vgainpure.com. You also have the right to lodge a complaint with the ICO at ico.org.uk.

Cookies

We use essential cookies to operate our shop and optional analytics cookies to understand how visitors use our site. You can control cookie preferences via our cookie banner.

Contact

For privacy queries, contact us at hello@vgainpure.com.